Case Study


Hulme District Office

Hulme, Manchester

Manchester City Council
Hulme, Manchester
July 2018
April 2019
Form of Contract
NEC3 Option A
Delivery Type
Design and Construct

Hulme District Office was brought into the 21st century thanks to a 2,000sqm refurbishment, transforming a disused library into a thriving, three-storey office space for Manchester City Council employees.

Work began in July 2018 and saw the partial demolition of the existing structure to create a new staff entrance, a soft strip out including the installation of new energy-efficient M&E services, as well as a full Cat-B fit out throughout.

Externally, the building benefited from the replacement of all windows and curtain walling. The façade received a new rendered finish, with the existing roof overlaid with a high-performance hot melt system. The building’s much-loved mural was also retained and restored.

Community Investment
• This project created 3 new apprenticeships across a number of disciplines.
• Over 95 apprentice weeks were worked throughout the project.
• 7 people completed work experience, including 2 individuals from Loreto Sixth Form College who took part in a week-long initiative run by the contractor, designed to give young people an overview of the construction sector and the trades and skills involved in bringing a project to site.
• A local community group, Aquarius Over 50’s Art Group, worked with ISG to recreate portions of the mural for the site’s hoardings, ensuring that the iconic piece of art remained on show throughout the works. Materials were donated and room hire paid for the group.
• The project team invited local subcontractors to attend a supply chain open day. The event saw 70 attendees place interest in the packages available, with a number being selected to work on this and other projects in the city.
• Photo voltaics (the largest array that have been installed for the Council to date) were installed on the roof of the building and the insulation was also upgraded to ensure the building was more sustainable.

“The ISG team was excellent; they understood our requirements and delivered a fantastic high-quality project within time and budget, raising expectations of what can be achieved. Communication was exceptional and the team, including the sub contractors, always dealt with change requests patiently and professionally, going above and beyond expectations. I always had confidence that any challenges would be pro-actively resolved, including personnel changes during the project. The close out of issues was brilliant, and I really felt that the team cared about what they were delivering and that they wanted to deliver a finished product that they could be proud of. They have been a pleasure to work with and I would have no hesitation in working with ISG again in the future.” Rob Renshaw, Project Manager, Capital Programmes & Procurement, Manchester City Council