COVID-19 Emergency Provisions: Engie

Delivery of emergency accommodation

Hub Framework Partner, Engie Regeneration and their teams across London and the South East have been working hard during this time to carry out emergency works for several clients. They have also been adapting, refurbishing and re-purposing various facilities to provide emergency accommodation for the homeless and vulnerable.

On behalf of the London Borough of Southwark, they have carried out emergency accommodation works to enable the use of 60 previously empty flats in Peckham. They will now house a number of residents who were living in temporary accommodation with shared bathrooms and kitchens – allowing them to self-isolate during the coronavirus outbreak.

ENGIE teams have also completed an emergency refurbishment for Central Bedfordshire Council, to create transitional housing for over 50 homeless people in the former Days Inn Hotel, Sandy.

Providing information hubs

Calls for assistance and advice to local authority contact centres have increased exponentially and our teams have worked tirelessly to help enable local people to access the help and guidance they need. Across the country, ENGIE’s resident liaison teams are working with other volunteers to make calls to elderly and vulnerable people to check their welfare and offer comfort.

At Cheshire West and Chester Council, ENGIE’s Qwest partnership team has created a specialist Covid-19 response hub. The contact centre operates 12 hours per day, seven days per week, adding essential extra capacity to council helplines by supporting thousands of additional calls on a dedicated Covid-19 helpline.

For North Tyneside Council, ENGIE worked alongside the local authority and voluntary sector to rapidly develop and set-up a dedicated Covid-19 helpline to ensure those who are most vulnerable are getting help fast.

Across the North East, ENGIE’s resident liaison officers team are volunteering to call residents that live alone or are vulnerable to check they are ok. They have also been referring vulnerable residents to Age UK to receive daily meal deliveries.


The Covid-19 pandemic is placing unprecedented pressure on healthcare facilities across the country.

During this crisis, ENGIE continues to provide the essential services to ensure hospital infrastructure remains operational and safe.  We are both proud of and thankful for the actions of each and every one of our 2,000 frontline colleagues, working tirelessly to support healthcare professionals across the 36 NHS hospitals we serve – by maintaining critical systems, keeping patients safe & secure and providing crucial cleaning services.

Beyond this ENGIE teams have been working closely with a number of NHS Trusts to directly support their responses against Covid-19. Examples include:

Supporting the creation of NHS Nightingale hospitals: At the new NHS Nightingale in London, ENGIE’s ExCeL energy centre team has moved to a 24/7 operation and worked around the clock to strengthen resilience of critical heating, cooling and powering systems. We have supported two further NHS Nightingale hospitals with ENGIE staff volunteering to help with the build in Manchester, and the provision of gas supply in Birmingham.  Similar action has also been taken to strengthen the resilience of our energy networks serving hospitals in Birmingham and Leeds.

Reconfiguring of space to provide additional critical care beds to support NHS demand: working with multiple trusts to repurpose areas to ensure they have capacity to meet Covid-19 demand. For example ENGIE has helped to create a significant number of additional critical care beds at Queen Elizabeth’s Hospital in Birmingham along with the installation of extra oxygen and hand wash points. A similar project for Mid-Yorkshire Hospitals NHS Trust at Pinderfields Hospital, Wakefield meant that extra critical care beds were made available in just four days. We have also helped hospitals to increase their mortuary capacity by installing additional refrigeration units. In Grimsby, ENGIE has helped ease pressure on NHS facilities by converting a 52-bed care home to a hospital for non-Covid patients. The work, carried out for North East Lincolnshire Council, was completed in just two weeks.

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