ENGIE: Supporting the national COVID-19 effort

Framework Partner, Engie, give us an insight into their business wide response to COVID-19 and what their main focuses are in these trying times.

ENGIE’s COVID-19 response is structured around three key areas:

  • Solidarity
  • Continuity
  • Ingenuity

“I am exceptionally proud of all our colleagues at ENGIE who continue to demonstrate incredible solidarity and fortitude throughout this challenging time. As well as taking care of each other, they are finding solutions for customers whilst challenging themselves and the business to develop new ways of working. This action has enabled us to maintain absolute continuity in the critical services we operate across the UK, including in our vital roles supporting both the NHS and the National Grid. 

“Already we are seeing a glimpse of a greener future, as well as the significant impact that greater collective action and innovation can have on tackling a global crisis. ENGIE is more committed than ever to making zero carbon happen, which we believe will be central to the future as we look to recover and rebuild, nationally and globally.” Nicola Lovett, CEO, ENGIE UK & Ireland

Solidarity: with our colleagues and communities

Prioritising the health and wellbeing of ENGIE employees

  • Taking all necessary steps to protect employees including social distancing and working from home
  • Global launch of ENGIE Care, providing healthcare cover for employees in countries with no free universal healthcare.
  • Access to mental health and wellbeing support for all UK employees
  • Topping up pay for any furloughed employees in the UK throughout April, May and June and collaborating with our customers to make sure we are collectively doing everything we can to look after our people

Financial support for our smaller suppliers

  • ENGIE Group is dedicating €250 million to implement an accelerated payment scheme for all its small and very suppliers to help their cash flow situation at this difficult time

Supporting essential healthcare services and the creation of NHS Nightingale hospitals

  • Our energy centre team has moved to a 24/7 operation at London Nightingale, where we have strengthened the resilience of critical heating and cooling systems to meet demand
  • Supported the construction of two further NHS Nightingale hospitals, with ENGIE staff volunteering to help with the build in Manchester, and with the provision of gas supply in Birmingham
  • Providing key workers free electric vehicle charging throughout the UK during the pandemic

Creation of additional critical care beds and COVID-19 rehabilitation units to support NHS demand

  • Queen Elizabeth’s Hospital, Birmingham – utilised theatre space to provide additional beds
  • Mid Yorkshire Hospitals NHS Trust – reconfigured wards to provide Pinderfields Hospital, Wakefield with additional critical care beds
  • North East Lincolnshire Council – adaptation of 52-bed care home into a COVID-19 rehabilitation unit in under two weeks

Supporting the wider Public Sector and Local Authorities

  • Creation of emergency accommodation for homeless and vulnerable people
  • Enhanced support to vulnerable customers and additional support for our community energy customers to ensure they can stay on-supply regardless of circumstances
  • Supporting schoolchildren, vulnerable people and front-line workers through the provision and delivery of shielding and welfare boxes and school meals on behalf councils, and the delivery of essential PPE to care providers across the UK

Reducing management pay to help fund community initiatives

  • ENGIE Group’s Executive Committee and the chairman of the Board of Directors have decided to take a 15% pay cut for a period of two months, effective immediately
  • The Group’s top management team across the globe has been asked to adopt a similar initiative
  • The money saved in this way will go towards aid initiatives to help people and communities left vulnerable by this health and economic

Continuity: keeping critical services moving

Supporting the nation’s electricity supply through grid balancing and supply

  • First Hydro continues to provide essential flexible generation to the National Grid to support the nation’s electricity supply
  • Maintaining on-site generation for all of our 8 city-wide district energy schemes and industrial customers

Keeping our healthcare system running at this critical time

  • Over 2,000 ENGIE employees are delivering essential services across 36 NHS hospitals and Trusts to keep vital infrastructure operational and safe

Maintaining critical transport infrastructure to ensure key workers can travel safely and reliably

  • Our team of over 200 engineers are working 24/7 for Transport for London at over 500 locations and providing hard FM services for Arriva Rail London to 80 London Overground stations

Ensuring vital benefit payments are processed

  • Continued operation by ENGIE of major mail processing centre on behalf of Department of Work & Pensions, making sure essential payments are still made to those who need them

Ensuring our justice system continues to be operational

  • We have redeployed 157 extra cleaners to support the HM Courts & Tribunals Service with deep cleans and touchpoint cleaning

Ensuring schools can stay open safely

  • Delivering essential services such as cleaning, catering and caretaking facilities for the 450 schools we work with, and offering support to our key workers through flexible working

Supporting businesses as they to remobilise their operations

  • Working with our customers on an individual basis to help them to prepare workplaces for the return of employees, ensuring they can re-start their work in a safe, adapted environment in a way that adheres to social distancing measures

Ingenuity: Innovating and collaborating to make zero carbon happen

  • Global action taken to limit the spread of COVID-19 has provided a glimpse of a greener future, with lower energy consumption and carbon emissions significantly reducing pollution levels, improving air quality, and slowing the pace of global warming
  • The COVID-19 pandemic has also highlighted the scale of the response required to tackle a global crisis like climate change, but also shown the significant impact that a greater willingness across businesses, governments, societies and individuals to collectively innovate has on tackling a worldwide emergency
  • ENGIE is collaborating more closely than ever to respond to new challenges and find solutions: across our Group, across our global supply chains, and with our partners, customers and employees
  • As we come through this global crisis, we must harness these learnings, putting zero carbon at the heart of economic recovery to make sure another global crisis is avoided
  • Strong action against climate change is imperative and we are well positioned to contribute to this fight
  • ENGIE is more committed than ever to making zero carbon happen through reducing consumption, greening the energy supply, and through data, technology and innovative partnerships


View the Engie COVID-19 Risk Assessment documentation here.

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