04.07.2017

NWCH KPI Figures for June Released

The performance of NWCH Contractor Partners is measured against 14 Key Performance Indicators (KPI’s) and compared against pre-agreed benchmarks, using the Firefly Online KPI tool.

These are used to support the ongoing development of the framework arrangements, encourage collaboration and drive continuous improvement in the delivery of services, and evaluate the overall quality being delivered through the frameworks.

When combined, these figures from Firefly give a great indication of the wider positive impact of our frameworks.

 

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