Q&A with NWCH’s new Head of Frameworks – Charmaine Hughes

You’ve recently taken over as Head of Frameworks for NWCH, how have you found your first few weeks?

It’s been a busy few weeks! I’ve been focusing on getting to know our fantastic Hub team which of course includes our highly talented Business Development Manager, Mike Tyler, and have had the pleasure of meeting several of our contractors and Clients. 

What have you learnt in your first few weeks in the role? 

I’ve been impressed by the amount of knowledge and skills within the Hub team and their dedication to NWCH.  Having talked to many contractors and Clients, it’s been fantastic to see how highly regarded the NWCH is across the industry – I would describe the relationship between the Hub, our contractors and Clients as being an outstanding example of public/private sector collaboration. I’ve also been building a strong relationship with Manchester City Council’s Procurement Team and I’m very impressed by our commitment to ensuring that our Clients can be assured of getting the best value for money and the highest quality construction delivery. 

What other experiences do you have under your belt?

My career started off in sales and marketing many years ago. I have around 12 years experience in the private sector and almost 20 years experience in the public sector. My main experience is around general management, marketing, communications and programme management. 

What is the first thing you do when you come into the office? 

I’m a ‘glass is not just half full, its positively spilling over’ type person so I bounce into the office most days and check everyone is ok and check on priorities for the day. 

Outside of work, what do you like to do in your spare time?

I enjoy clay pigeon shooting whenever time and the weather allows. I’m addicted to house improvement programmes so enjoy time soaking up Kirsty and Phil whenever I can.

How will you measure the success of your time at NWCH?

I have a number of ambitions! The Hub team is comprised of a highly talented group of people and I really want to build on those skills and in doing so, expand and improve the service provided to both our Clients and contractors. I’m working closely with Mike Tyler to understand his business development strategy for not just the coming year but the foreseeable future. We all know how great our services are, but we need to ensure that more companies know about them so I’m working on a marketing strategy which will be closely aligned to Mike’s business plan. As part of that, we will establish a new marketing Special Interest Group (SIG), so will engage with our partners shortly on this. I want to understand Client/contractor satisfaction levels with the service offered by our team so that we can improve the levels of service we offer. Ultimately, my aim is to improve the level of customer service and support provided to our contractors and to help Mike increase the level of opportunities driven through our frameworks. 

If you could give some words of advice what would it be? 

I’m a carpe diam and carpe noctem person – always ready to seize the day and seize the night. I’m a firm believer in working hard but working smartly. 

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