Team Q and A – Wendy Heaton

What is your role at NWCH?

My role at NWCH is to act as the custodian of KPI’s, social value and community engagement, ensuring that all facets of performance both for Clients and the Contractors are measured and reported at set intervals throughout the life cycle of the project. I work closely with Clients and Contractors measuring the performance of the Contractors. 

I also manage the Small Works Framework Management which went live in September 2019

What’s your background?

After studying art and textiles at college, I decided on a complete career change and applied for a role within Manchester City Council. I first started working for Manchester City Council in 2009 as a business support officer for Capital Programmes. I was then promoted to a Project officer within the minor works team (small works). Working as a project officer gave me the opportunity to develop myself even further becoming a Framework Manager for NWCH. 

How have you found the launch of the Small Works Framework?

I have really enjoyed the launch of the small works framework and building relationships with the new contractors. It has been great for my development and its great to see the collaborative working partnership between the contractors. Manchester City Council have been very supportive and it’s been nice to work with old colleagues from my previous role!

What do you like most about working at NWCH?

The thing I like most about working for NWCH is my team, our contractors and our clients that I get to work with. The things we have delivered to date would not have happened without any of these people. The support the NWCH team receive from Contractors is outstanding. This has enabled us to deliver so many different social value activities as a whole, leaving a bigger impact to those involved. I can’t wait to deliver more! 

NWCH has a true collaborative value and I want to take this with me to the Small Works Framework. 

What do you enjoy doing when you are not working?

When I am not at work I like to spend my time socialising with friends in the pub where I am now the landlady (just call me peggy!). I also love to look after my 7 year old child Izzy the border collie. Believe me that is a challenge in itself! I did take her to swimming lessons once but its safe to say she wasn’t a fan of indoor pools. The beach and sea are her favourite place.

Have you had your 15 minutes of fame yet?

My 15 minutes of fame aired a few weeks back as my friend and I were contestants on Bargain Hunt. Did we get the golden gavel? Not quite, but it was a great experience and we had a really fun time. Maybe next time…

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